Crisis support, at the moment of need.

This initiative was launched to improve access to mental health services by allowing residents to speak directly with trained peers from The Lighthouse, Solent Mind via video. The Lighthouse is an informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term crisis support with their mental health. By offering this service outside of standard hours, the partnership ensures that those in need can receive timely support when they need it most.

“Some people feel more comfortable using mental health services from the comfort of their own home, so we decided to launch the video support service in addition to our face-to-face offering. This service ensures we can support as many people as possible, at a time and in a place that suits their needs” said Solent Mind.

The service uses MEDIO Consult and Solent Mind, Andover Mind and Southern Health provide the crisis helpline, which can be accessed easily by any device through an online link. This collaboration allows the organisation’s to improve access to their services by offering more choice.