MEDIO Consult

About MEDIO Consult

MEDIO Consult is a video consultation platform specially built for healthcare environments. Unlike generic corporate video tools, it mirrors the clinical workflows your teams already use. Scheduled appointments, drop-in clinics and virtual waiting rooms are all within a single system that has been co-designed with clinicians.

Tackling missed appointments

Designed for the clinic, not the boardroom.

MEDIO Consult helps tackle the widespread problem of missed health appointments through smart reminders, one-click joining and no downloads being required. Furthermore, for specialists, remote-suitable consultations can be conducted from the clinic, office or home, creating the ability to see more patients and reduce ‘did-not-attends’.

Key features

What you get.

Fully customisable branded waiting rooms
Each service can have its own static waiting-room link, branded environment and tailored joining instructions.
Browser-based video consultations
No software download required, enabling patients, service users, staff and professionals to join securely from any suitable device.
Scheduled and drop-in appointment models
Supports both pre-booked consultations and open-access queue-based workflows.
Live queue management dashboard
Staff can view who is waiting, how long they have been waiting, and manage consultations efficiently.
SMS and email appointment notifications
Users can receive appointment links, reminders and joining instructions directly.
Secure consultation recording
Consultations can be recorded where required, supporting governance, evidential, clinical, training or service assurance needs.
Group consultation capability
Supports multi-party consultations, MDT-style reviews, family involvement, professional meetings and collaborative sessions.
Screen sharing and document discussion
Enables clinicians, professionals or advisers to share information, forms, pathways, care plans or visual content during a call.
Interpreter and third-party joining options
Interpreters, carers, advocates, family members or additional professionals can be invited into the consultation when required.
Accessibility-focused design
Built with accessibility in mind, compliance with WCAG 2.1 and working towards compliancy with WCAG 2.2
Usage reporting and service intelligence
Provides activity data to support adoption, performance monitoring, service evaluation and ROI reporting.

Key benefits

What it changes.

Improve the patient experience – customisable waiting rooms with videos or music mimic in-person clinics, helping people feel comfortable and reduce anxiety about using technology

Clear impact – built-in analytics show appointment numbers, waiting room activity, average wait times and ‘did-not-attend’ rates

Maintain excellent patient care – post-consultation surveys mean improvements can be made in real time

Ease administrative burden – easily manage your schedule and the team’s appointments, freeing up more time for patient care

Reduce ‘did-not-attend’ rates – schedule appointments and send email/text reminders to patients

Improved accessibility– patients can easily attend their appointments from wherever suits them, with in-built interpreter services if required

View the accessibility statement

built for clinical workflows

Unlike generic corporate video tools, it mirrors the clinical workflows your teams already use.

Integration, accessibility, insight

Live in weeks. Inclusive by default.

The platform integrates with existing electronic patient record and patient administration systems and can be set up in a matter of weeks. It is fully customisable and can be styled to feel like an extension of your existing NHS brand. It embraces accessibility with integrated British Sign Language interpretation and translation services. Built-in analytics provide real-time visibility of appointment numbers, wait times and ‘did not attend’ rates from day one.

Where it’s in use · How it’s certified

Already used in the NHS. Procurement-ready and independently audited.

Video consultations are already in use across the UK, predominantly in hospital outpatients, covering specialties such as musculoskeletal (MSK), gastroenterology, surgical follow-ups and pre/post-operation reviews, and is also highly prevalent in mental health services, in areas such as community health teams, psychiatry and psychology services, and eating disorder services, resilience hubs and veterans’ services.

MEDIO Consult is ISO 9001, ISO 14001, ISO 20001 and ISO 27001 certified, Cyber Essentials Plus accredited, NHS Data Security and Protection Toolkit (DSPT) compliant, DCB0129 clinical risk management compliant, and GDPR compliant. As an approved CCS G-cloud and NHS SBS framework provider, procurement is seamless for new commissioners of the service.

Musculoskeletal (MSK)
Gastroenterology
Surgical follow-ups
Pre & post-operation reviews
Community health teams
Psychiatry & psychology services
Eating disorder services
Resilience hubs
Veterans’ services
Community health services
Primary care
Urgent & minor care pathways

What our customers say

medio consult in practice

Some people feel more comfortable using mental health services from the comfort of their own home, so we decided to launch the video support service in addition to our face-to-face offering. This service ensures we can support as many people as possible, at a time and in a place that suits their needs. MEDIO Consult has useful features to support this service, such as the caller arrival alerts, which sends a notification to the peers when someone enters the waiting room – ensuring the person in need is not waiting long.

Solent mind in partnership with NHS Hampshire & Isle of Wight

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