05 · Service · 24/7 support

MEDIO Assist

Providing 24/7 expert support to ensure your services can run around the clock.

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Cover

24/7

Network operation centre

UK-based

Certified

ISO 27001

Compliance

GDPR

About MEDIO Assist

MEDIO Assist provides peace of mind, around-the-clock support for your digital technology services from our UK-based network operation centre.

Eyes on the system, all the time

Catch problems before they become incidents.

When digital services fail, frustrating delays in getting the systems back working can have significant impacts on staff time and patient care. We can monitor your systems 24/7 detecting any potential problems before they become critical issues. If the central team cannot help, AV support engineers will visit you to provide an on-site fix within an agreed timeframe.

Key features

What you get.

Phone, video and email support
Dedicated service management
Remote monitoring
Hardware replacement
Software maintenance
Preventative maintenance visits

Key benefits

What it changes.

Keep your services running smoothly – knowing the tech is sorted behind-the-scenes

Reassurance of support available 24/7 – should any issues arise

Gain support from friendly and helpful experts – who understand both the tech and the healthcare sector

Take the burden away from internal IT teams – removes unnecessary pressure to fix technology problems internally

Preventative, not reactive

We routinely apply scheduled firmware updates, software patches and system checks before failures occur.

Compliance you can lean on

Patched, audited, protected.

We routinely apply scheduled firmware updates, software patches and system checks before failures occur. This ensures your infrastructure stays as up-to-date and supported as possible. MEDIO Assist is ISO 27001 certified and GDPR compliant, so your clinical data remains protected throughout the support process.

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